Privacy policy

This policy explains what information we collect and how we use it.

Information we collect

• When you order: your name, phone number, delivery address and, optionally, your email address.
• When you create an account: your name, email address, phone number and password (stored only in hashed form).
• When you pay by bank transfer: the transfer reference and any receipt you upload.
• Vendors and resellers: business and identity details and documents provided during the application, and bank details for payouts.

How we use it

We use this information to process and deliver orders, handle payments, refunds and disputes, verify vendors and resellers, prevent fraud, and contact you about your orders. Vendors receive the delivery details they need to fulfil your order.

Cookies

We use essential cookies to keep you signed in, remember your cart and protect forms against misuse.

Your choices

You can update your account details at any time. Contact us to ask about the information we hold about you.